Can I order extra filters and masks?
Yes, once the campaign has ended, you can add additional filters and masks to your order.
You will always get the best available price by pledging to one of our current campaign pledges.
Last updated: April 13, 2020 03:36
How do I choose my colour?
Each backer will receive a survey before shipping.
Last updated: May 29, 2020 09:00
Are the filters really single use?
Yes. Standard FFP3 masks in hospitals should be disposed of every few hours, some say 4 hours.
We do not encourage using the same filter day after day.
Last updated: April 13, 2020 03:36
Are the filters really only single use?
Yes. Standard FFP3 masks in hospitals should be disposed of every few hours, some say 4 hours.
We do not encourage using the same filter day after day
Last updated: May 29, 2020 09:00
When will you offer masks for children?
The OG plan was to have a stretch goal and amend the design for children, however, because personnel resources are limited due to COVID-19 we will focus all our energy on launching this mask first, and then expand the range.
Last updated: April 13, 2020 03:36
Will you design masks for children?
The OG plan was to have a stretch goal and amend the design for children, however, because personnel resources are limited due to COVID-19 we will focus all our energy on launching this mask first, and then expand the range.
Last updated: May 29, 2020 09:00
Will more colour options be available?
More colours will be added before the end of the campaign!
Last updated: April 13, 2020 03:36
Are filters proprietary?
Yes. The filters have been designed specifically for our mask. They will be available to purchase via our webshop after the campaign ends.
Last updated: May 29, 2020 09:00
Are the filters proprietary?
Yes. The filters have been designed specifically for our mask. They will be available to purchase via our webshop after the campaign ends.
Last updated: April 13, 2020 03:36
Do you ship worldwide?
Yes. We use EasyShip for worldwide shipping.
Last updated: May 29, 2020 09:00
Do you ship worldwide?
I am keeping a very close eye on the ever-changing export/import landscape. It’s a crazy time, things change daily.
We have options to produce in The Netherlands, UK, China, Hong Kong & Germany so far.
We are also looking for a factory in the USA. If anyone knows factories who can produce molds & filters in the USA - please contact me - [email protected].
Whatever happens, we will deliver worldwide.
Last updated: April 13, 2020 03:36
Are the masks CE certified?
CE certification will begin as soon as the first sample run comes off the production line. The masks have been designed to meet all requirements.
Last updated: May 29, 2020 09:00
When will my masks and filters ship?
20th June 2020
Last updated: May 29, 2020 09:00
Are you able to ship in time for May?
Yes. We’re working with Protolabs, a rapid manufacturer in the UK to deliver masks to backers on time.
Last updated: April 13, 2020 03:36
Can I add more filters & masks?
Yes, once the campaign has ended, you can purchase additional filters and masks.
Last updated: May 29, 2020 09:00
Are you looking for regional distributors?
Yes! Find our contact details here - www;medicalondemand.eu/contact
Last updated: May 29, 2020 09:00
Are you looking for regional manufacturers?
Yes! Find our contact details here - www;medicalondemand.eu/contact
Last updated: May 29, 2020 09:00
Have you made other product before?
Yes. We have designed many products - here are our websites - www.localmakers.com / www.localmakersprojects.com.
This is not our first rodeo.
Last updated: May 29, 2020 09:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.